Refund and Returns Policy

Return Policy for ProgoPrints.com

At ProgoPrints.com, we strive to provide you with high-quality products and exceptional customer service. If, however, you are not entirely satisfied with your purchase, we’re here to help. Please familiarize yourself with our return policy below:

1. Returns Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• The following items are not eligible for return: personalized/customized items, downloadable software, and gift cards.
• Digital Downloads are not eligible for returns.

2. Initiation of Returns:

• All returns must be initiated within [30] days of receiving the product.
• To initiate a return, please contact our customer service team at contact@progoprints.com with your order number and details of the item you wish to return.

3. Return Instructions:

Printful Returns:
ProgoPrints.com uses Printful for printing and fulfillment services. For returns involving Printful products, please follow the instructions outlined in Printful’s return policy.

Printify:
ProgoPrints.com uses Printify for printing and fulfillment services. For returns involving Printify products, please follow the instructions outlined in Printify’s return policy.

4. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

5. Shipping Costs:

• Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

6. Exchanges:

• If you need to exchange an item, please contact us to initiate the exchange process. We will provide you with further instructions based on product availability.

7. Contact Information:

• For any questions regarding our return policy, feel free to reach out to our customer service team at contact@progoprints.com

Please note that this return policy is in conjunction with Printful’s return policy for applicable products. We appreciate your understanding and cooperation.

Thank you for choosing ProgoPrints.com!